If
you have read “About Us”, you know that we
used to be a brick and mortar company built on decades
of wholesale and retail experience that is now entirely
online. Therefore, we believe that you should be able
to order in more than one way, to suit your comfort level.
If we charge your card, your item will ship within 48
hours. We offer you several options, detailed below.
If you have sizing questions or related product questions, please call (503) 482-0006 or e-mail sales@greatgreenapple.com
If you are having issues with the ordering process, please contact Betazed tech support at (704) 754-5969. You may also e-mail to support@greatgreenapple.com.
We work online with our own shopping cart, and we
process payments through Authorize.net, a 5-star secure
gateway. Here you may use your credit card to pay
for what you have ordered, or you may enter information
for an online check. We will print your check and
submit it like any regular check - it is not electronically
debited. You will NOT be able to order, for immediate
delivery, anything that is temporarily out of stock.
We never want you to expect to receive something not
immediately ready to ship. You may reserve the item,
however, through an
e-mail to us. .
You may pick up a telephone
and call (503) 482-0006 to order.
.
.If you want to
fax your order directly to our office
please be sure to fill out and print our manual
order form. Fax this printout to (503) 482-0006
.
Want to order something that is
“Temporarily Out Of Stock?”
Send us an e-mail
and we will e-mail you as soon as the item is in stock.
Do you wish to reserve
this item? Please fax us the manual
order form (this will require a credit card) and
we will ship this item as soon as it is available
and at that time charge your credit card. Seasonal
Fall hearth items are replenished quickly, as we make
them ourselves. .
.
How
to return an item
for
a refund or replacement
.
Getting
a refund is easy. We know that sometimes an article
of clothing will not fit as expected, or something has
arrived broken and you decide not to have it replaced.
Broken
Item
.
If
your item arrives broken please call us immediately,
We will set the claims process in motion immediately,
and will at the same time ship you a replacement.
You will have to hold on to your item for at least 7
days, with all packaging, as they sometimes have the
driver pick up the item to be inspected. You can also
ask to simply refund the purchase. Please have the paperwork
in the box ready.
The
claims process with FedEx will be our responsibility,
not yours.
.
.
Return
for refund or replacement
.
This
generally happens only with clothing, but if it ever
happens for anything else the same rules apply.
Send the item back including the paperwork in the box
which contains your cc receipt; that receipt contains
a number which will help us immediatley refund you.
If you would like the item replaced for a different
size we are happy to do that too. We simply ask
that you return it promptly, and that you keep it away
from cigarette smoke.
.
This is the local Post Office. Small town. They also receive UPS and FedEx for us, but the Post Office is ALWAYS the cheapest!
.
Therefore,
any returns should be sent with no signature
required to:
Great Green Apple Inc.
PO Box 9
16414 SE Ten Eyck Road x 9
Sandy, Oregon 97055
(503) 482-0006 ph/fax
.
Please
be sure to keep your tracking receipt until your card
has been credited.
.
Thank
you for finding us, and taking the time to read this.
.
If
you have any question in general about the products, please
contact us:
.
Great Green Apple Inc.
PO Box 9
16414 SE Ten Eyck Road
Sandy, Oregon 97055
(503) 482-0006 phone / fax
sales@greatgreenapple.com
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