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How to Order

 

If you have read “About Us”, you know that we used to be a brick and mortar company built on decades of wholesale and retail experience that is now entirely online. Therefore, we believe that you should be able to order in more than one way, to suit your comfort level. If we charge your card, your item will ship within 48 hours. We offer you several options, detailed below.

If you have sizing questions or related product questions, please call (503) 482-0006 or e-mail sales@greatgreenapple.com

If you are having issues with the ordering process, please contact Betazed tech support at (704) 754-5969.  You may also e-mail to support@greatgreenapple.com.

 

We work online with our own shopping cart, and we process payments through Authorize.net, a 5-star secure gateway. Here you may use your credit card to pay for what you have ordered, or you may enter information for an online check. We will print your check and submit it like any regular check - it is not electronically debited. You will NOT be able to order, for immediate delivery, anything that is temporarily out of stock. We never want you to expect to receive something not immediately ready to ship. You may reserve the item, however, through an    e-mail to us.

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You may pick up a telephone and call (503) 482-0006 to order.

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.If you want to fax your order directly to our office please be sure to fill out and print our manual order form. Fax this printout to (503) 482-0006

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Want to order something that is “Temporarily Out Of Stock?”   Send   us an e-mail and we will e-mail you as soon as the item is in stock. Do you wish to reserve this item? Please fax us the manual order form (this will require a credit card) and we will ship this item as soon as it is available and at that time charge your credit card. Seasonal Fall hearth items are replenished quickly, as we make them ourselves.

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How to return an item

for a refund or replacement

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Getting a refund is easy.  We know that sometimes an article of clothing will not fit as expected, or something has arrived broken and you decide not to have it replaced.

Broken Item

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If your item arrives broken please call us immediately,  We will set the claims process in motion immediately, and will at the same time ship you a replacement.  You will have to hold on to your item for at least 7 days, with all packaging, as they sometimes have the driver pick up the item to be inspected. You can also ask to simply refund the purchase. Please have the paperwork in the box ready.

The claims process with FedEx will be our responsibility, not yours.

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Return for refund or replacement

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This generally happens only with clothing, but if it ever happens for anything else the same rules apply.  Send the item back including the paperwork in the box which contains your cc receipt; that receipt contains a number which will help us immediatley refund you. If you would like the item replaced for a different size we are happy to do that too.  We simply ask that you return it promptly, and that you keep it away from cigarette smoke.

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This is the local Post Office.  Small town.  They also receive UPS and FedEx for us, but the Post Office is ALWAYS the cheapest!

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Therefore, any returns should be sent with no signature required to:

                     Great Green Apple Inc.

                     PO Box 9

                     16414 SE Ten Eyck Road x 9

                     Sandy, Oregon 97055

                     (503) 482-0006  ph/fax

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Please be sure to keep your tracking receipt until your card has been credited.

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Thank you for finding us, and taking the time to read this.

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If you have any question in general about the products, please contact us:

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Great Green Apple Inc.
PO Box 9
16414 SE Ten Eyck Road
Sandy, Oregon 97055
(503) 482-0006 phone / fax
sales@greatgreenapple.com

 
 
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